Phaedra House – Booking terms and conditions
By booking Phaedra House the guest accepts these terms: the dates are secured with a 30% deposit, the remaining 70% is paid before arrival and refunds follow the scale in section 4.
1. Subject and parties
These terms govern short tourist stays in the accommodation Phaedra House, Piazzetta Sant'Arcangelo a Baiano 7, 80138 - Naples, Italy.
- Host: Domenico Scarpato, VAT no. 10753461218, email: info@phaedrahouse.com, WhatsApp +39 393 135 2138.
- CIN (national identification code): IT063049B4VV32UTCF
- Guest: the person who makes the booking, who is also responsible for the other guests listed.
The stay is a rental for tourist purposes and does not include hotel services other than those described in the listing.
2. How to book
Direct bookings are made on WhatsApp or by email and become final only when the deposit is received.
- The guest sends a request with dates, number of adults and children (with the children's ages) and the name of the lead guest, on WhatsApp +39 393 135 2138 or to info@phaedrahouse.com.
- The host replies with availability, the total price (stay, any extras, tourist tax shown separately) and payment instructions.
- The guest pays the 30% deposit within 24 hours. Without payment within this time the request expires and the dates become available again.
- Once the deposit is received, the host sends a written confirmation by email. From that moment the booking is binding for both parties.
A request or a quote does not hold the dates. Paying the deposit counts as acceptance of these terms.
3. Prices and payments
Payment is made in two instalments: 30% when booking and 70% before arrival.
| Payment | Amount | When | How |
|---|---|---|---|
| Deposit | 30% of the total | Within 24 hours of the accepted request | Bank transfer / card payment link |
| Balance | 70% of the total | Requested by email 3 days before check-in, to be paid by the day of arrival | Instant bank transfer / card payment link |
| Tourist tax | City of Naples rate per person per night | Together with the balance | As above |
- The access code to the apartment is sent only after the balance has been received.
- The deposit is an advance on the price. In case of cancellation the scale in section 4 applies.
- The tourist tax is owed to the City of Naples and is not included in the price. Rate, maximum number of nights and exemptions (for example for minors) follow the municipal regulations in force.
- Prices include (bed linen, final cleaning, utilities, Wi-Fi, air conditioning, Netflix). Any extras are shown in the quote.
4. Cancellations and refunds
The earlier the guest cancels, the more of the deposit is refunded. No refunds are given after the balance has been paid.
| When the guest cancels (before the day of arrival) | Refund |
|---|---|
| More than 30 days before | 100% of the deposit |
| From 30 to 14 days before | 50% of the deposit |
| Less than 14 days before | No refund: the deposit is retained |
| After payment of the balance, no-show or early departure | No refund of the amount paid |
- How to cancel: in writing only, by email to info@phaedrahouse.com or on WhatsApp. The date the message is received is what counts.
- Changing dates: free of charge if requested more than 14 days before arrival and if the new dates are available. Any price difference is paid or refunded. A change requested later counts as a cancellation.
- Cancellation by the host: if Phaedra House cannot host the guest (for example because of a serious fault), the guest receives a full refund of the amount paid. Alternatively, the guest may choose new dates.
- Force majeure: if a measure by the authorities prevents travel or the stay on the booked dates, the guest may choose between new dates within 12 months and a refund of the amount paid.
- Timing and method: refunds are made within 14 days, using the same payment method. Bank or payment fees are not refundable.
- Guests are advised to take out travel insurance to cover cancellations for personal reasons.
5. Check-in, documents and check-out
Check-in is from 3:00 pm and check-out is by 10:00 am.
- Mandatory online check-in: before arrival every guest, children included, fills in the online form and uploads a valid identity document. By law the host must report guests' details to the Police (Alloggiati Web).
- Without valid documents for all guests the host cannot provide access. In that case the cancellation rules in section 4 apply.
- Access: the door lock code is sent by email after the balance has been paid and the documents have been checked.
- Late or early arrivals: must be agreed in advance.
- Check-out: the guest leaves the apartment tidy, disposes of the rubbish following the instructions in the digital guide and closes the door behind them. A late check-out can be agreed depending on availability.
6. House rules, guests and damage
The apartment accommodates a maximum of 2 people and 1 child (up to 17 years old), and only those named in the booking.
- Unregistered guests: not allowed, not even for short visits, without the host's consent.
- Smoking: not allowed indoors. Allowed only outside the property.
- Pets: allowed on request, with a supplement of € 5 per night.
- Parties and events: not allowed. Quiet hours from 00:00 to 8:00, out of respect for the neighbours and the building rules.
- Energy and water: air conditioning and heating must be switched off when going out and used with the windows closed.
- Damage: the guest is liable for damage caused during the stay, beyond normal wear and tear, and must report it immediately. The host documents the damage with photos and asks for reimbursement of the actual cost of repair or replacement.
- Security deposit: not required.
- Serious breaches: in the event of a serious breach of the rules (for example parties, extra people, deliberate damage) the host may ask the guest to leave the apartment, without a refund.
7. Liability, right of withdrawal, privacy and applicable law
The host is responsible for the proper functioning of the apartment, but not for causes beyond the host's control.
- Liability: the host is not liable for items lost or left unattended, nor for interruptions to water, electricity, gas or internet caused by suppliers or public works. The host will nevertheless do their best to solve as soon as possible any problem within their control.
- 14-day right of withdrawal: does not apply. The Italian Consumer Code (art. 59, letter n) excludes it for accommodation booked for specific dates. The cancellation rules in section 4 apply.
- Privacy: guests' data are processed in accordance with EU Regulation 2016/679 (GDPR) to manage the booking and to comply with legal obligations (Alloggiati Web, tourist tax). Details are in the privacy policy.
- Law and jurisdiction: Italian law applies. For disputes with a guest who is a consumer, the court of the place where the guest resides has jurisdiction, as provided by the Consumer Code.
- Changes: the terms published on phaedrahouse.com on the date of booking apply.